Frequently Asked Questions
pijok FAQ — Simple Answers to
All Your Questions
From opening an account to deposits, withdrawals, bonuses, and security — every question on your mind has an answer right here.
pijok is a trusted online casino and betting platform for players in Bangladesh. Below we have organised the most frequently asked questions into five categories — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you do not find an answer to your question, our 24/7 live chat support is always ready to help.
All Questions and Answers
Account and Registration
To open an account at pijok, you need an active mobile number, an email address, and your National ID or passport details. The registration process is simple and can be completed within a few minutes. Please note that the pijok platform is for players aged 21 and above only.
No, only one account per person is allowed at pijok. Creating multiple accounts may result in those accounts being suspended or closed, and any balance held may be forfeited. This rule is strictly enforced to ensure fair play.
To verify your pijok account, you need to upload a scanned copy of your National ID or passport along with a selfie. Verification is usually completed within 24 hours. Once successfully verified, withdrawal access is fully activated.
If you forget your password, click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble, contact pijok's 24/7 live chat support.
Deposits and Withdrawals
Deposits from bKash to pijok are usually credited instantly or within a few minutes. During peak banking hours, it may take up to 15 minutes. If there is any delay, please notify us directly via live chat.
At pijok, the minimum deposit amount across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — is ৳500. This limit is the same for all methods, so you can get started easily with any of them.
The minimum withdrawal amount from pijok is ৳1,000. Processing is usually completed within 30 minutes to 3 hours. If your account verification is complete, the process is even faster.
Yes, withdrawals via Nagad are fully supported at pijok. In addition to Nagad, you can also withdraw through bKash, Rocket, Upay, and direct bank transfer. The minimum amount is ৳1,000 for all methods.
pijok does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — this is outside pijok's control. Please check your payment provider's terms for details.
Games and Rules
To bet on BPL matches at pijok, first make sure your account has sufficient balance, then go to the cricket section and choose your preferred match and market. Bets can be placed both before the match starts and live during the match. Follow pijok's cricket page for regular updates.
Slot games run on Random Number Generator (RNG) technology, which keeps the outcome of every spin completely fair. pijok offers slot games from various world-class providers including PG Soft, Pragmatic Play, and JILI. Regular game audits are carried out to ensure fair play.
Yes, pijok is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download needed. All games and betting features work smoothly on smaller screens as well.
pijok's live casino section features games from several leading providers including Evolution Gaming and Ezugi. You can enjoy live dealer roulette, blackjack, baccarat, Sic Bo, and live shows, all via direct streaming.
Yes, Spribe's popular Aviator game is available at pijok. It is a crash-style game where the multiplier increases as the plane flies higher, and you win by cashing out before it crashes. Knowing when to cash out at the right moment is the key.
Bonuses and Promotions
New players at pijok receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for the bonus is 20x — meaning the bonus balance becomes withdrawable after placing bets totalling 20 times the bonus amount. See the terms and conditions page for full details.
Generally, pijok's welcome bonus is applied automatically — no separate promo code is required. However, limited-time promo codes may be offered on special occasions such as Eid or the BPL season. Ask in live chat to find out about the latest offers.
pijok's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You can move up to higher tiers by playing regularly, and you receive weekly cashback: 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and up to 0.8% at Platinum. Additional exclusive benefits are added at higher tiers.
VIP members receive cashback on their losses every week. The cashback amount depends on the VIP tier and is automatically credited to the account every Monday. Cashback balance can be used directly in games.
Security and Responsible Gaming
Yes, pijok uses the latest SSL encryption technology to keep all personal and financial information secure. Your personal information is not shared with third parties. Ensuring a safe and fair gaming environment is our core commitment.
No, pijok is strictly for players aged 21 and above only. Age is verified during registration and accounts belonging to minors are closed immediately. We treat responsible gaming as our highest priority.
Yes, as part of its responsible gaming features, pijok offers options to set self-exclusion, deposit limits, and session time limits. If you feel that gaming is getting out of your control, contact us directly via live chat or at [email protected]. Visit the responsible gaming page for more information.
pijok's customer support team is available seven days a week, 24 hours a day, in Bengali via live chat. You can also reach us by email at [email protected]. Email is most effective for resolving complex issues.
If you or someone you know is struggling with a gambling addiction, visit our responsible gaming page for self-assessment tools and help information. pijok always prioritises responsible gaming and recommends taking a break when needed.
Still have questions?
Contact support
Our Bengali-speaking support team is with you 24/7. Chat with us live for any issue or question you may have.